We want you to love your Beth & Tracie clothes as much as we do, but if you are unhappy in any way we are happy to offer you an exchange or a refund if returned within 14 days of the dispatch date. However, any returned goods have to come back to us in perfect condition and be unworn, unwashed, still in its original packaging, with tags still intact and in a saleable condition. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.
Please be aware that we do not refund postage and packaging costs (this also applies to international orders).
All sale items are final sale and cannot be returned or exchanged.
HOW TO RETURN/EXCHANGE
1. A return/exchange form is enclosed with every package, which you will need to fill out completely and enclose it with the item(s) you are returning. Enclose a copy of the invoice and seal securely.
2. You will be required to arrange and pay for the return of the products to us. Please send to:
Beth & Tracie UK, 202B Upper Richmond Road West, East Sheen, London SW14 8AN. We strongly recommend that you obtain proof of posting by using a prepaid, insured and traceable method to ensure a safe and documented delivery. We cannot accept responsibility for items that fail to reach us and are lost in transit.
3. After we receive your returned item and we are satisfied that it is in a saleable condition, a credit will be issued to the credit card used for the purchase. You will receive an email notification when the credit is issued. However, please allow up to 2 billing cycles from the date received for a refund to appear on your credit card statement.
Beth & Tracie are more than happy to refund the cost of your purchase plus postage and packaging if you are returning a faulty item. However, we will not accept any goods as faulty if they are been returned after 8 weeks of purchase and have been worn extensively. Also we do not regard the item to be faulty if one or two sequins have come off. These sequins are sewn on by hand and are likely to come off now and then especially during the washing process.
CANCELLING YOUR ORDER
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.
If you have any questions about our returns and exchange policy, please email email@example.com